Episode

How do you get your customers to fall in love with your brand? On today’s podcast we have Delia Visan, a master, influencer and advocate in the world of customer success. Delia is currently the head of Customer Success at Bright Spaces and is one of the top 25 CS Leaders of 2023. Getting existing customers to spend more is far easier than obtaining new customers. And in this episode we chat about how CS can result in improved customer retention and a higher customer lifetime value. In this episode, we discuss: Why customer success is important and why startups NEED it How small businesses can integrate customer success into their operations Current and future trends in customer success How to learn (and dream in) new languages ————————————— Delia Visan Head of Customer Success @Bright Spaces || 25 Most Creative CS Leaders of 2023 by EverAfter || 2022 Top Influencers in the CS Space by Custify ————————————— Today’s Sponsor: Beta Construction and technology network platform – connecting the tech industry with traditional partners. Check http://www.the-beta.com ————————————— Timestamps: (00:00:00-00:02:01) – Intro (00:02:01-00:04:06) – Tech world in Romania (00:04:06-00:04:56) – Is Romania exporting tech outside? (00:04:56-00:05:42) – Are tech teams based in Romania? (00:05:42-00:07:18) – When did you discover customer success and what did you love about it? (00:07:18-00:08:02) – Is customer success different in proptech then the other industry? (00:08:02-00:08:54) – What is customer success? (00:08:54-00:10:27) – What is the checklist for customer success? (00:10:27-00:11:59) – From where the customer success starts? (00:11:59-00:13:47) – Customer success implementations (00:13:47-00:15:18) – When should companies implement customer success? (00:15:18-00:17:21) – Customer obsession and customer is not always right (00:17:21-00:20:07) – What is bright spaces? (00:20:07-00:21:54) – Customer success with lease owner (00:21:54-00:22:04) – Is bright spaces designed for Romanian market? (00:22:04-00:23:42) – Future plans (00:23:42-00:24:34) – Delia other passion (00:24:34-00:26:18) – What are some future trends you see right now? (00:26:18-00:27:51) – Segmentation of the customers (00:27:51-00:29:12) – Should startup approach customer success differently then other businesses? (00:29:12-00:30:13) – Customer satisfaction (00:30:13-00:32:14) – How to deal with customer that you don’t like? (00:32:14-00:33:34) – Simple thing to do for customer success (00:33:34-00:37:00) – Delia is multilingual (00:37:00-00:37:42) – Books or resources (00:37:42-00:38:28) – Course (00:38:28-00:38:51) – More about Delia (00:38:51-00:39:16) – Outro

On today’s show we have Jefferson Sanchez – Co-Founder & COO of Revonate. In this episode we deep dive into: Revenue acceleration for house remodellers Web3 AI Platform revolution in construction. If you’re enjoying our podcast, please leave us a review! This helps us get more amazing guests to give you guys the best and most informative content on technology in the built world. ————————————— Jefferson Sanchez – Co-Founder & COO of Revonate. ————————————— Today’s Sponsor: beta – Construction and technology network platform – connecting the tech industry with traditional partners. Chek: http://www.the-beta.com ————————————— Timestamps: (00:00:00-00:01:12) – Intro (00:01:12-00:01:54) – Sponsor (00:01:54-00:03:21) – Jefferson’s journey to creating Revonate (00:03:21-00:05:20) – Being a migrant and starting business (00:05:20-00:09:13) – Key lessons learned from the failure of previous company (00:09:13-00:10:29) – Introducing Revonate (00:10:29-00:14:33) – AI powered construction contract (00:14:33-00:17:13) – AI’s impact on construction in the future (00:17:13-00:19:00) – Building trust layer in AI/ML technologies (00:19:00-00:20:01) – Explaining Archidao (00:20:01-00:24:04) – Use of blockchain in technology (00:24:04-00:25:05) – Founding Revonate (00:25:05-00:26:46) – Taking outside investments (00:26:46-00:28:58) – Current economic situation and its impact on the future of construction tech world (00:28:58-00:29:35) – Is Revonate designed only for the US market? (00:29:33-00:31:16) – Jefferson’s marketing tactics (00:31:16-00:34:46) – Work-life balance (00:34:46-00:35:51) – Book recommendation (00:35:51-00:36:20) – More about Jefferson (00:36:20-00:36:38) – Outro

How do we gamify the construction industry? On today’s show we have someone who has interesting and incredible ideas for the future of the construction – Alex Walzer. Alex is currently a Doctoral Researcher for Entrepreneurship for Digital Fabrication and Robotics in Construction In this episode, we discuss: Future innovations in the construction industry How gamification can make construction more fun and engaging Open innovation as a way to help you find new and better ways to build things Failure – an important part of learning and innovation ————————————— Alex Walzer – Into Construction Tech Doctoral Researcher at ETH Zurich ————————————— Today’s Sponsor: Beta Construction and technology network platform – connecting the tech industry with traditional partners. Check http://www.the-beta.com ————————————— (00:00:00-00:00:17) – Intro (00:00:17-00:01:43) – How Alex reached where he is now? (00:01:43-00:02:32) – Research (00:02:32-00:03:31) – How do you stay focused? (00:03:31-00:04:34) – What is worth your time from internet? (00:04:34-00:05:33) – Strategies that can help who is embarking into construction (00:05:33-00:06:22) – Favorite subject in contech (00:06:22-00:07:18) – Implementation of robotics (00:07:18-00:07:44) – Transition into robots in construction (00:07:44-00:10:29) – Game (00:10:29-00:12:00) – Energy (00:12:00-00:15:04) – VC landscape in robotics (00:15:04-00:18:12) – Contech in the moment (00:18:12-00:19:04) – Digital fabrication (00:19:04-00:20:03) – How digital fabrication is different? (00:20:03-00:22:59) – What excites you in contech (00:22:59-00:23:30) – How do we get there? (00:23:30-00:26:18) – Consulting business and how it provides values? (00:26:18-00:30:50) – Role of education (00:30:50-00:33:28) – Where did you take your inspiration from? (00:33:28-00:34:25) – Books (00:34:25-00:36:08) – If you have unlimited budget where you would spend it> (00:36:08-00:37:19) – More about Alex (00:37:19-00:37:36) – Outro

On today’s show we have Brian Nickel, founder and CEO at Allied BIM. Brian has vast experience in the design sector as an architect, MEP designer and as Montana State University teacher teaching BIM. His company Allied BIM enhances MEP, modular, and prefabrication construction firms by connecting design, fabrication, and field teams with easy to use workflow and allows tracking of the overall fabrication process. In this episode, we talk about: Building a startup Design Building Information Modelling Future of fabrication ————————————— Brian Nickel – CEO & Founder of Allied BIM Adjunct Instruction of Montana State University ————————————— Today’s Sponsor: Beta Construction and technology network platform – connecting the tech industry with traditional partners. Check http://www.the-beta.com ————————————— Timestamps: 00:00:00 –> 00:01:30 – Intro 00:01:30 –> 00:02:13 – BETA sponsor 00:02:13 –> 00:05:01 – Brian’s history 00:05:01 –> 00:08:20 – Beginning of plumbing for the mechanical industry and the birth of Allied BIM 00:08:20 –> 00:10:25 – Introducing Allied BIM 00:10:25 –> 00:12:11 – Allied BIM’s target users 00:12:11 –> 00:14:55 – Brian’s advise for people embarking to the contech world 00:14:55 –> 00:16:33 – Understanding and partnering with competition within the industry 00:16:33 –> 00:18:20 – Brian’s thoughts on future of pre-fabrication in construction 00:18:20 –> 00:20:50 – Explaining LODs in the design process 00:20:50 –> 00:22:43 – Automation in the production process 00:22:43 –> 00:25:33 – Accessibility of the fabrication equipment 00:25:33 –> 00:27:04 – Teaching at Montana State University 00:27:04 –> 00:29:18 – Automation as a key to attract future students of the construction industry 00:29:18 –> 00:33:02 – Progress on digitalisation and automation 00:33:02 –> 00:34:26 – Is Allied BIM suited best for the US market only? 00:34:26 –> 00:37:47 – Brian’s view on how to run a business 00:37:47 –> 00:39:20 – Book recommendation 00:39:20 –> 00:44:49- Driving point in Brian’s start up journey 00:44:49 –> 00:45:32 – More about Brian 00:45:32–> 00:45:48 – Outro

Where and how do you focus when it comes to launching your construction tech to the market? Today on Bricks & Bytes, alongside Nick Decker of Egnyte – we discuss go-to-market strategies, marketing and sales in construction technology Tune in to learn: Nick’s rise from estimator to high level marketing positions Go To Market strategies KPI’s & Metrics contech companies should be tracking Implementation ————————————— Nick Decker Construction Industry – Egnyte. Lead – Construction Market ————————————— Today’s Sponsor: Beta Construction and technology network platform – connecting the tech industry with traditional partners. Check http://www.the-beta.com ————————————— Timestamps: (0:00:00-00:01:46) – Intro & sponsor (00:01:46-00:04:35) – Key lessons (00:04:35-00:06:29) – Why did Nick switch fields? (00:06:29-00:10:57) – How would a startup determine their go to market strategy? (00:10:57-00:13:59) – Founder’s vision (00:13:59-00:16:11) – Bad examples in construction and why we need new people? (00:16:11-00:17:59) – Social platform for a startup (00:17:59-00:20:45) – What is Egnyte? (00:20:45-00:22:34) – Who are Egnyte’s customers? (00:22:34-00:23:36) – Expansion of Egynte (00:23:36-00:24:36) – Views on customer success (00:24:36-00:27:55) – KPI’s and metrics (00:27:55-00:29:20) – Customer acquisition (00:29:20-00:32:41) – Risk management (00:32:41-00:34:15) – Does Egnyte work for designers or contractors? (00:34:15-00:36:10) – Best tip for implementing construction tech solutions (00:36:10-00:36:54) – Hobbies (00:36:54-00:38:39) – How many times have you visited UK? (00:38:39-00:38:58) – More about Nick (00:38:58-00:39:16) – Outro —————————————

On today’s show we have James Major who is the CEO of HUBB.pro. James is on a mission to build a platform for house builders, property developers, architects and contractors to build high quality, low carbon and net zero homes in the most efficient way possible. In this episode, we talk about sustainability and creation of better quality homes. If you’re enjoying our podcast, please leave us a review! This helps us get more amazing guests to give you guys the best and most informative content on technology in the built world. ————————————— James Major | Founder of HUBB.pro ————————————— Today’s Sponsor:beta -Construction and technology network platform – connecting the tech industry with traditional partners. Chek: http://www.the-beta.com Timestamps: 00:00:00 –> 00:01:19 – Intro 00:01:19 –> 00:02:04 – Sponsor 00:02:04 –> 00:03:15 – History of James journey from consulting to Hubb Pro 00:03:15 –> 00:04:32 – Mindset of people in construction and technology industry 00:04:32 –> 00:05:54 – How was the process of transition for your? 00:05:54 –> 00:06:57 – How do you enforce keeping deadlines within your team? 00:06:57 –> 00:09:13 – Fractional roles in James’ business 00:09:13 –> 00:13:42 – The importance of having CPO role 00:13:42 –> 00:15:24 – Is having a CPO better than having a CTO? 00:15:24 –> 00:21:23 – Introducing Hubb Pro and explaining how it works 00:21:23 –> 00:21:52 – Is there any regulations that designers can follow to improve the sustainability of homes? 00:21:52 –> 00:25:38 – What do you think about market’s stance on sustainability? 00:25:38 –> 00:28:58 – What are some of the biggest mistakes you’ve made whilst building Hubb Pro? 00:28:58 –> 00:32:09 – How much more expensive it is now to build something sustainable? 00:32:09 –> 00:33:12 – James’ productivity tip 00:33:12 –> 00:33:51 – What book could you recommend? 00:33:51 –> 00:35:10 – James’ hobbies 00:35:10 –> 00:35:32 – More about James 00:35:32 –> 00:35:50 – Outro

“Sales is hard, Buying is harder… Implementation is hardest” … from the great man Will Synnott himself. Today on Bricks & Bytes, we discuss the implementation of construction technology. Tune in to learn: Implementation best techniques The importance of one’s digital persona in today’s age Progress tracking and legal issues using Disperse’s software The importance of being on site and in front of your customers ————————————— Will Synnott Engineer Turned Construction Technology Consultant 🏗 📊 | Director of Strategic Accounts at Disperse | Chartered Geologist | ConTech ————————————— Today’s Sponsor: Beta Construction and technology network platform – connecting the tech industry with traditional partners. Chek http://www.the-beta.com ————————————— Timestamps: (0:00:00-00:02:02) – Intro & sponsor (00:02:02-00:05:27) – History of Will Synnott (00:05:27-00:08:44) – Transition into another industry (00:08:44-00:11:08) – What is the importance of digital identity at this time? (00:11:08-00:17:25) – The implementation of construction tech on site (00:17:25-00:21:27) – What is Disperse? (00:21:27-00:26:04) – Benefits of using Disperse (00:26:04-00:28:48) – How Disperse data is useful? (00:28:48-00:30:28) – What type of project Disperse is interested in? (00:30:28-00:33:50) – Compliance (00:33:50-00:37:16) – Progress tracking and lawsuits (00:37:16-00:38:16) – Books (00:38:16-00:39:57) – Hobbies (00:39:57-00:40:24) – More about Will (00:40:24-00:40:41) – Outro —————————————

How do you enjoy a fulfilling career in construction and the tech world? Join us today in our discussion with Apil and Lynne of Digibuild. In this episode we deep dive into: Blockchain uses in Construction and Digibuild’s software Attracting gen z talent to blue collar jobs Diversity and female success in construction Maintaining balance in life Lynne’s top 3 pieces of advice for young people If you’re enjoying our podcast, please leave us a review! This helps us get more amazing guests to give you guys the best and most informative content on technology in the built world. ————————————— April Moss – COO | Chief Customer Officer at DigiBuild: Y Combinator Backed (YC S21) l Blockchain Technology l Construction Management l Crypto & Bitcoin Investor l Business Development Lynne Cooper – Management & Construction | cGMP * R&D * CGT | Founder | Strategy | Innovator | Woman Welder👩‍🏭 | Power in the trades! | Technology for Efficiency | Collaboration is 🔑 | Blue Collar Revolution! | Improve Quality ————————————— Today’s Sponsor: Beta Construction and technology network platform – connecting the tech industry with traditional partners. Chek http://www.the-beta.com ————————————— Timestamps: (00:00:00-00:01:27) – Intro and Sponsor (00:01:27-00:01:58) – Introduction of guest (00:01:58-00:03:20) – April’s background (00:03:20-00:04:16) – Lynne’s background (00:04:16-00:04:58) – Digibuild history (00:04:58-00:07:07) – What does digibuild do? (00:07:07-00:08:27) – Meet the Drapers (00:08:27-00:09:23) – Digibuild and Blockchain (00:09:23-00:09:53) – Digibuild expanding globally? (00:09:53-00:11:04) – Are US-based companies expanding to UK? (00:11:04-00:13:29) – Do we have cutting-edge construction technology? (00:13:29-00:14:36) – Procore (00:14:36-00:16:48) – Lynne’s relationship with Digibuild, April, and EL sea (00:16:48-00:19:25) – Worldchain (00:19:25-00:24:45) – Tips for attracting gen z to construction (00:24:45-00:27:16) – Is the general trend of construction interesting for young people? (00:27:16-00:30:31) – Diversity in Construction (00:30:31-00:32:24) – Experience from other industries that can be applied in construction (00:32:24-00:33:06) – Advice about switching industry to construction (00:33:06-00:36:09) – Charity (construction rocks dmv) (00:36:09-00:37:19) – Mental health in construction (00:37:19-00:42:54) – ESG sustainability (00:42:54-00:45:34) – Advice for someone who is about to launch a construction tech startup (00:45:34-00:47:34) – Cancel Culture (00:47:34-00:51:14) – Books (00:51:14-00:54:00) – How to maintain balance in life? (00:54:00-00:57:28) – What do you want to do in construction or technology if you want unlimited resources (00:57:28-00:58:16) – 3 pieces of advice for young people (00:58:16-00:58:34) Outro —————————————

On todays show we welcome Mark Hurst who runs HurstX. Mark has worked as tech executive, investment banker, management consultant and held operations and business development positions in the proptech space. In this episode we deep dive into: Scaling companies Sales Advisory roles Web3 applications within proptech space If you’re enjoying our podcast, please check us out on Spotify or Apple and wherever you listen to your podcast. And if you enjoyed – please leave us a review! This helps us get more amazing guests to give you guys the best and most informative content on technology in the built world. Link to the Mark’s substack: https://rew3.substack.com ————————————— Mark Hurst – CEO at HurstX Solutions and host of Proptech Espresso Podcast ————————————— Today’s Sponsor: @Beta Construction and technology network platform – connecting the tech industry with traditional partners. ————————————— Timestamps: (00:00:00-00:01:34) – Intro (00:01:34-00:02:17) – Sponsor (00:02:17-00:05:32) – History of Mark Hurst journey in Proptech (00:05:32-00:07:45) – Networking as a significant part of Mark’s journey (00:07:45-00:10:13) – Mark’s definition of Proptech (00:10:13-00:11:22) – Real estate industry as the biggest asset in the world (00:11:22-00:14:37) – History of Mark’s Proptech Espresso Podcast (00:14:37-00:19:24) – What are the key tips that you could give to people involved in sales within the industry? (00:19:24-00:22:10) – Engagement with customer as a critical part of the sales process (00:22:10-00:25:10) – Why would someone want to partner with Hurst Tech? (00:25:10-00:28:15) – Is there any process that you follow when working with founders and startups? (00:28:15-00:31:15) – Things that help you grow your business (00:31:15-00:35:13) – Mark’s thoughts on Web3 in the real estate industry (00:35:13-00:36:33) – Construction use cases for blockchain (00:36:33-00:39:20) – Web3 in residential and commercial construction (00:39:20-00:40:54) – If you had an unlimited budget where would you invest it? (00:40:54-00:41:38) – What book could you recommend? (00:41:38-00:42:28) – More about Mark (00:42:28-00:42:45) – Outro

From QS to the co-founder of a tech platform C-Link and host of the Own The Build podcast…. Today we welcome the legend, Paul Heming. In this episode we deep dive into: Paul’s story and his early days of the journey To-do’s and not to-do’s in the construction as a non-technical founder About C-Link The threats AND opportunities of technology on roles like QS’, Architects/Engineers If you’re enjoying our podcast, please leave us a review! This helps us get more amazing guests to give you guys the best and most informative content on technology in the built world. ————————————— Paul Heming Co-Founder at C-Link (Procurement Software for Construction SMEs) and Host of the Own the Build Podcast. ————————————— Today’s Sponsor: @Beta Construction and technology network platform – connecting the tech industry with traditional partners. Chek http://www.the-beta.com ————————————— Timestamps: 00:00:00 –> 00:01:32 – Intro 00:01:32 –> 00:02:32 – Sponsor 00:02:32 –> 00:03:33 – History of Paul Heming 00:03:33 –> 00:04:28 – Early days of the journey 00:04:28 –> 00:05:02 – Working a job during the beginning of the startup 00:05:02 –> 00:07:34 – The future of the QS role 00:07:34 –> 00:09:25 – Did Paul always wanted to be a QS? 00:09:25 –> 00:12:55 – What is C-Link? 00:12:55 –> 00:13:58 – Is C-link going to branch to SME’s ? 00:13:58 –> 00:15:30 – What’s the implementation srategy of C-Link? 00:15:30 –> 00:16:20 – At the beginning did C-Link bootstrap? 00:16:20 –> 00:17:42 – Should you bootstrap a business? 00:17:42 –> 00:19:51 – Marketing 00:19:51 –> 00:22:24 – Do and don’t as non-technical founder of a construction company 00:22:24 –> 00:24:30 – Mistakes during hiring the technical team 00:24:30 –> 00:25:02 – When do you need a full-time CTO? 00:25:02 –> 00:26:33 – Future of C-Link 00:25:02 –> 00:29:05 – The purpose of the podcast (Own The Build Podcast) 00:29:05 –> 00:30:11 – Best episodes podcast (Own The Build Podcast) 00:30:11 –> 00:34:54 – The extinction of roles in construction 00:34:54 –> 00:36:13 – Team building 00:34:54 –> 00:37:25 – What is Paul’s productivity hack? 00:37:25 –> 00:38:47 – What are you currently reading? 00:38:47 –> 00:39:24 – More about Paul 00:39:24 –> 00:39:42 – Outro —————————————

What happens when a construction engineer goes into construction tech? Today we welcome Harsh Badera of Procore. In this episode we deep dive into: Harsh’s story starting from construction engineer up to his current position in Procore ToDo’s and not to-do’s in the product management If we are going to see more B2C products in construction If you’re enjoying our podcast, please leave us a review! This helps us get more amazing guests to give you guys the best and most informative content on technology in the built world. ————————————— Harsh Badera – Product Management at Procore | Startup Investor | Advisor | Speaker ————————————— Today’s Sponsor: @Beta Construction and technology network platform – connecting the tech industry with traditional partners. ————————————— 00:00:00 –> 00:02:03 Intro + Sponsor 00:02:04 –> 00:05:52 History of Harsh’s journey from project manager to product manager 00:05:53 –> 00:07:54 Switching from project manager to product manager 00:08:24 –> 00:09:58 How do you see using software in construction? 00:09:59 –> 00:12:47 What is product management? 00:12:48 –> 00:14:47 Do you see a future where construction offers more services directly to the consumer rather than B2B? 00:14:48 –> 00:16:30 Given the amount of solutions, do you think that there is a singular source where they can all integrate? 00:16:31 –> 00:17:27 Agave Startup 00:17:28 –> 00:19:04 Is creating a product in construction different than in other industries? 00:19:05 –> 00:24:15 Do you have a product management process that you follow? 00:24:16 –> 00:27:29 Introduction of Procore 00:27:30 –> 00:29:01 Construction network 00:29:59 –> 00:31:43 Trust verification for the future of contracts 00:31:45 –> 00:36:38 Harsh’s thoughts about Katerra 00:40:20 –> 00:41:40 More about Harsh 00:41:42 –> 00:42:02 Outro

What happens when someone decides to automate contracts that were once (and probably still are!) delivered through shipping containers and cranes? Yes, this is a true story… Today we welcome Andrius Sutas of Simple Construction Software. In this episode we deep dive into: Andrius’ story from exited founder to his new venture ToDo’s and not to-do’s in the construction tech and start-up world Why buzzwords suck Why small steps win over giant leaps If you’re enjoying our podcast, please leave us a review! This helps us get more amazing guests to give you guys the best and most informative content on technology in the built world. ————————————— Andrius Sutas: Founder & CEO Simple Construction Software | Co-Author The Founder Handbook | Founded AimBrain (exited to BioCatch) | Forbes 30 under 30 ————————————— Today’s Sponsor: @Beta Construction and technology network platform – connecting the tech industry with traditional partners. ————————————— 00:00:00 –> 00:01:39 – Intro 00:01:39 –> 00:02:20 – Sponsor 00:02:20 –> 00:03:55 – History of Andrius Sutas 00:03:55 –> 00:07:32 – Forbes 30 and under 30 00:04:55 –> 00:07:32 – Background about AimBrain 00:07:32 –> 00:08:26 – Is Aimbrain the foundation of Simple Construction Software 00:08:26 –> 00:15:09 – Simple Construction Software 00:15:09 –> 00:15:35 – Does Simple Construction Software use blockchain? 00:15:35 –> 00:18:11 – A related new area that could be tackled? 00:18:11 –> 00:20:24 – The Founder Handbook 00:20:24 –> 00:21:21 – Time management 00:21:21 –> 00:23:37 – Are mentors important? What qualities should they have? 00:23:37 –> 00:27:12 – Are having experiences founding members in a startup important? 00:27:12 –> 00:29:05 – Is the fintech industry smarter than the construction industry? 00:29:05 –> 00:30:13 – Which industry is most exciting in the future 00:30:13 –> 00:32:34 – AI, Machine learning, Deep learning and general AI 00:32:34 –> 00:39:21 – To Do’s and Not To Do’s for starting a business 00:39:21 –> 00:42:06 – Hobby of Andrius 00:42:06 –> 00:42:26 – More about Andrius 00:42:26 –> 00:42:44 – Outros ————————————— Check out the links in the comments