This Q&A is taken from the full podcast episode we recorded with Mark.
Q: Can you tell us about Resi and its position in the UK market?
A: Resi is the largest architectural designer for small projects in the UK, handling around 1,700 projects per year. We are the biggest user of the planning portal, with a 1% market share in residential extensions.
Q: What kind of software is Resi developing to improve the customer experience?
A: We are developing software that allows customers to design their own extensions in real-time, similar to Tesla’s configurator. This tool helps us communicate design in real-time to customers, making the process more efficient and engaging.
Q: How does Resi work with other architects?
A: We aim to have a positive relationship with architects and help them acquire customers more effectively. Some architects have even imitated our approach. We speak to them about how they can use our technology to make themselves more efficient and productive.
Q: What sets Resi apart in terms of planning approval rates?
A: Our planning approval rate is 99% when customers listen to our advice. We have extensive knowledge of local planning regulations, and our planning team consists of ex-planners with contacts in various councils.
Q: What is Resi’s focus on the green agenda?
A: We are focusing on retrofitting homes to make them more energy-efficient and comfortable while saving customers money on bills. We believe that unless there is a bold, zero-upfront cost finance option for retrofitting, it will be challenging to deliver retrofitted homes at scale.
Q: What opportunities is Resi exploring in sustainable construction?
A: We are exploring opportunities in sustainable construction, such as using Structural Insulated Panels (SIPs) in extensions. We believe that SIPs are the next iteration of our development, but incorporating them into extensions can be challenging.
